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Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers.
Call Center Activity: The report provides information related to how calls are handled by call centers once they have been queued. This report can be shown in several formats, including pie chart, bar chart and a table format.
Figure 50 Call Center Report – Call Center Activity Table (Multiple Call Centers or DNISs).
Microcall’s unlimited reporting and Desktop Dashboards are invaluable to managers who oversee a call center or customer service center.
Figure 50 Call Center Report – Call Center Activity Table (Multiple Call Centers or DNISs). Figure 51 provides an example of a Call Center Activity table in a report for a single call center or DNIS.
Figure 50 Call Center Report – Call Center Activity Table (Multiple Call Centers or DNISs) Figure 51 provides an example of a Call Center Activity table in a report for a single call center or DNIS.
Asternic Call Center Stats will let you run reports over your Asterisk PBX queue activity, like how many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc.
You can summarize your call center's activity by day, week, month or year. Data collection starts when TASKE is installed and is only limited by your drive space.
Telstra IP Telephony Standard Call Centre Reporting Guide | November 2014. Page 7 of 54. The Agent Activity Detail Report displays information about agent activities including state, disposition and call information and Sign in and out details.
The Report Center contains 3 sections: Reports, Graphs & Charts and Quick Stats.